Faq – The Personal Poster

FAQ

Here are some of the frequently asked questions we have received. If your question doesn't fit the answers below, feel free to email us at contact@thepersonalposter.com

  • What is the Personal Poster?

    We have developed an online service for creating and producing unique, personalised posters. You create a poster yourself using a design editor to enter text, colours, styling, fonts, and size. You can play around with the design tool as much as you want, and also share your design any time on Facebook or Instagram, using the "share" buttons below the online editor. After you have ordered your unique poster, we will print it and ship it to you.

  • Is a frame included?

    In short: No frame is included. Many types of frames are readily available elsewhere, for example local retail stores.

  • Where do you ship?

    We ship within the EU. All orders include free shipping.

  • What sizes can I select for the poster?

    30 x 40 cm (11,0 x 17,0 in)

    50 x 70 cm (19,7 x 27,5 in)

    70 x 100 cm (27,56 x 39,37 in)

    You can choose portrait or landscape posters

    The passpartout white frame is 5 cm (1,97 in) for all sizes.

  • Is the poster the same as my computer screen? Can I get a colour sample

    We understand that screen colours often don't look the same way in real life. Therefore, we offer a free colour sample chart. It's printed on the same high quality paper we print all our posters on. Order your own free colour sample on the editor page here:

    Colour sample request
  • Can I return my poster?

    All posters made on thepersonalposter.com are printed specifically for each order. This unfortunately means that it's not possible to return the poster and apply for a refund. We do however apply a 6 hour holding time after you place an order with us. This means you can actually cancel an order within 6 hours. Additionally, we offer to send you a free color sample so you can be sure about colours and paper quality. We guarantee that the colours on your poster correspond to the colour sample.

  • How is my poster made?

    The posters are printed using professional printing and cutting machines. This enables us to maintain highest possible quality and colour accuracy over time. All posters are printed on FSC-certified paper. The paper weight is 180g, contributing to a premium feeling.

  • I’ve made a mistake on my order, how can I change it?

    If you made a mistake, please contact us via email less than 6 hours after your order: contact@thepersonalposter.com. Add your order number to the subject field.

  • I would like to collaborate with your service, how do I do that?

    If you would like to collaborate with us at The Personal Poster, please
    email us at contact@thepersonalposter.com.

  • I would like to make a complaint, who do I contact?

    Feel free to email us at contact@thepersonalposter.com.